Terms and conditions
General terms and conditions of business
1. Scope of application
All orders placed through our online shop shall be governed by the following General Terms and Conditions.
2. Contracting parties, Customer service
The contract of sale is between you and Love Living Portixol S.L.U.. Further information about us can be found in the Legal Notice. In the event of any questions, complaints, or objections you can contract Customer Service under the telephone number +34 871 902 638.
3. Formation of the contract
The presentation of the products in the online shop does not represent a legally binding offer, but an online catalogue without obligation. By clicking on the "Buy Now" button you are placing a non-binding order for the goods in your shopping cart. Receipt of your order will be confirmed straight away by email after you have submitted your order. This does not represent an acceptance of the contract. We can accept your order by sending an order acknowledgement by email or by delivering the goods within five days.
4. Shipping costs
Shipping costs will be added to the prices quoted for the products.
- For deliveries within Spain and the rest of Europe we charge a flat rate of € 6.90 per order. We offer free shipping for orders of € 168.00 or more.
- Additional customs duties, taxes, and charges are usually incurred for deliveries to non-EU countries.
5. Payment options:
Advance payment, cash on delivery (C.O.D.), credit card, direct debit, or instant transfer (Sofortüberweisung).
Payment in advance
If you select "Payment in Advance" as the payment method we will give you our bank account details in the order confirmation and deliver the goods on receipt of payment.
Cash on delivery (C.O.D.)
If you select cash on delivery (C.O.D.) as the payment method there will be an extra charge of EUR 5.00.
Your credit card account will be debited on completion of the order.
Sofortüberweisung (instant transfer)
We also offer instant transfer. This means that the amount in question is directly credited to our account. This speeds up the entire order process. All you need is an account number, a bank code, a PIN, and a TAN. Sofortüberweisung automatically places a transfer instruction in your online bank account in real time through the secured payment form of Sofort AG, which is not accessible to retailers. The purchase amount is then immediately transferred to the bank account of Portixol Love Living S.L.U..
This service is completely free for you as a customer. The only fees you may incur are those charged by your house bank (transfer fee).
If you choose instant transfer as the payment method a completed form will open up at the end of the order process. This already contains our bank account details. In addition, the form already shows the amount to be transferred and the purpose. All you have to do now is select the country where you have your online banking account and enter the bank code. Then you enter the same data as the data you enter when logging in for online banking (your account number and PIN). Confirm your order by entering the TAN. The transaction will then be confirmed straight away.
In principle all Internet users can use instant transfer as a payment method if they have an activated online banking account that uses the PIN/TAN procedure. Please note that a few banks still do not offer instant transfer. You can find out whether your bank supports this service by clicking on this link: https://www.sofort.com/eng-DE/kaeufer/su/online-zahlen-mit-sofort-ueberweisung/.
6. Collection by the customer
We deliver only through shipment. Unfortunately it is not possible for you to collect the goods yourself.
We deliver to Packstations.
8. Information concerning the right of cancellation
Information concerning the right of cancellation
According to section 13 of the German Civil Code (BGB) a consumer is any natural person who enters into a legal transaction for purposes that can largely be counted as neither a commercial nor an independent professional activity.
Right of cancellation
The cancellation period is fourteen days from the date when you or a third party designated by you who is not the carrier has taken possession of the goods.
To exercise your right of cancellation, you must inform us (Portixol Love Living S.L.U., Calle Catalunya 12, Local 1, 07150 Andratx, Spain, email: firstname.lastname@example.org) by means of a clear statement (e.g. a letter sent by mail, a fax, or an email) concerning your decision to cancel this contract.
You can also fill out and submit the template cancellation form or another clear statement electronically on our website. If you choose to exercise this option we will immediately acknowledge receipt for your cancellation (e.g. by mail). You will have complied with the time limit for giving notice of cancellation if it is sent before the end of the cancellation period.
Consequences of cancellation
If you cancel this contract, we immediately have to refund all payments received from you, including delivery costs (with the exception of any additional costs incurred due to your having chosen a different type of delivery than the cost-effective standard delivery that we offer). This must be done within no more than fourteen days from the date when we receive your notice of cancellation. For this refund we will use the same payment method as the one that you used to carry out the original transaction unless we have explicitly made a different agreement with you; on no account will this refund cost you anything. We may refuse to make a refund until the goods have been returned to us or until you have proved that you have returned the goods, whichever is earlier.
You must send or hand over the goods to us immediately and in any case no later than within fourteen days of informing us that you intend to cancel this contract. You will have complied with the time limit if you send the goods before the fourteen-day period has expired.
You only have to reimburse us for any loss in the value of the goods if this loss of value has been caused by handling the goods in a way that is not necessary in order to inspect their condition, characteristics, and functionality.
Exclusion of the right of cancellation
In the following cases, you do not have a right of cancellation for contracts:
- for the supply of goods that are not prefabricated and which are produced in accordance with the consumer's individual choices or specifications or that are obviously tailored to the consumer's personal requirements,
- for the supply of goods that may rapidly spoil or whose use-by date would soon be passed,
- for the supply of sealed goods which are unsuitable for return for reasons of health or hygiene if their seal has been removed after delivery,
- for the supply of goods that, due to their condition, have been inseparably combined with other goods after delivery,
- for the supply of perfume samples
Template cancellation form
If you wish to cancel the contract, please send us the following data by email.
I hereby cancel the contract that I have made to buy the following goods:
- Order number*
- Article number* / quantity*:
- First name*
- Last name*
- Email address*
- Street and house number*
- Town or city*
- Telephone number*
- Ordered on*
- Received on*
(*) Mandatory fields
You can also send us this information by fax or by letter to:
Portixol Love Living S.L.U., Calle Catalunya 12, Local 1, 07150 Andratx, Spain
End of the information concerning the right of cancellation
9. Agreement regarding the allocation of costs when the right of cancellation is exercised
If you exercise your right of cancellation as explained above, we reserve the right to charge you as follows for the return of the goods. You will have to bear the usual costs of returning the goods if they have been delivered exactly as ordered and the price of the goods to be returned does not exceed EUR 40.00 or, in the case of most highly prices articles, if, at the time of cancellation, you have not yet paid for the goods or not yet paid an installment agreed in the contract.
10. Storing the text of the contract
We will not store the text of the contract.
11. Language of the contract
The language of the contract is German.
Portixol Love Living S.L.U.