Help and Support

My order has not yet arrived

We are happy to check the shipment status of your order for you.

Send us an e-mail to:
Or call us on the following telephone number: +34 871 902 638

You will normally receive the shipment number of your order as soon as the shipment has left our warehouse. Using this number, you can track the shipment status of your order yourself.

Can I have my order delivered to a DHL packing station?

We are of course happy to deliver to the DHL packing station of your choice. For this, we need your name, post code and the number of your DHL packing station.

How do I get samples?

We enclose free samples with every order. Prepare to be amazed! Should you have a special request, please let us know in advance by e-mail at:

How much does shipping cost?

Demarés provides free shipping for orders of €168.00 or more. For orders below this amount, we deliver to Spain and all other European countries for a flat-rate shipping charge of €6.90.